Privacy Policy

This Privacy Policy applies to LOUF ("LOUF", "we", "us", "our"), the entity responsible for handling personal information collected through louf.com.au.

At LOUF, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website, louf.com.au.

This policy is effective as of 17/09/26 and was last updated on 17/09/26.

Information We Collect

Information we collect includes both information you knowingly and actively provide when using our website, and information automatically sent by your device as you access it.

Log Data

When you visit our website, our servers may automatically log standard data provided by your browser, including your device's IP address, browser type and version, the pages you visit, and the time and date of your visit.

Personal Information

If you join our mailing list, we may ask for:

- Name

- Email address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so, and only collect what is reasonably necessary to provide our services to you.

Collection and Use of Information

We collect personal information from you when you join our mailing list, or contact us via email or social media.

We use this information to contact and communicate with you, including to let you know about our upcoming launch and future updates. Personal information will not be used in a manner incompatible with these purposes.

Security of Your Personal Information

When we collect and hold personal information, we protect it within commercially acceptable means to prevent loss, theft, unauthorised access, disclosure, copying, use or modification.

Although no method of transmission over the internet or electronic storage is 100% secure, we follow industry-standard security practices to protect your personal information from loss, misuse or unauthorised access.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need it for the purposes set out in this policy, or as required by law. If it's no longer required, we will delete it or make it anonymous.

Age of Consent

Our services are not directed at children. By using this site, you confirm you are at least the age of majority in your country of residence, or have parental or guardian consent if you are not.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Third-party service providers who help us operate our services — for example, our email marketing platform, Klaviyo, and IT/hosting providers
• Courts, tribunals, regulatory authorities and law enforcement, where required by law

International Transfers of Personal Information

Your personal information may be stored or processed in countries other than Australia, including where our service providers (such as Klaviyo) operate servers. Where we transfer your personal information internationally, we take reasonable steps to protect it in line with this policy.

Your Rights and Controlling Your Personal Information

You may withhold personal information from us, though this may affect your experience of our website. You have the right to request details of any personal information we hold about you, and to ask us to correct it if it's inaccurate, incomplete or out of date.

If you've agreed to receive marketing from us, you can change your mind and unsubscribe at any time via the link in any email, or by contacting us directly.

If you believe we've breached a data protection law, please contact us with full details. In Australia, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Limits of Our Policy

Our website may link to external sites we don't operate. We have no control over their content or privacy practices and aren't responsible for them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted at this same link.

Contact Us

For any questions or concerns about your privacy, contact us at:

hello@louf.com.au
© 2026 LOUF. All rights reserved.